JOB SATISFACTION AND ORGANIZATIONAL COMMITMENT: THE CASE OF SHKODRA MUNICIPALITY

Abstract

The purpose of this investigation was to determine the levels of employees of public sector satisfaction with job dimensions and perceived organizational commitment in public sector in Shkoder, Albania. In addition, the study aimed at exploring to what extent these employees are committed to their job and satisfied with different dimensions to their job. A survey-based descriptive research design was used. The study was carried on public administrative sector, in Shkoder municipality. About 160 survey questionnaires were distributed in August, 2012 by employing diverse modes of communication such as email, in person and post. Multiple follow ups yielded 56 statistically usable questionnaires. Descriptive and inferential statistical techniques were used to give answer to the research questions. The findings of the study indicated that the satisfaction with work-itself, quality of supervision and pay satisfaction had significant positive influence on organizational commitment of municipality employees. They had high degree of organizational commitment and satisfaction with work-itself, supervision, salary, coworkers and opportunities for promotion. The focus of the study was employees working at public sector in Shkoder only. Job Descriptive Index (JDI) and Organizational Commitment questionnaire were used to measure job satisfaction and organizational commitment. The relevant literature shows that public sector employees’ commitment and job satisfaction is under-researched area particularly in the public sector institutions in Albania. So, the current investigation has contributed to improve the understanding on significant issue. Besides the study findings are discussed in perspective of practical implications in public administration sector.