PSYCHOLOGICAL FACTORS ASPREDICTORS OF TURNOVER INTENTION AMONG EMPLOYEES OF POST-CONSOLIDATION BANKS IN NIGERIA

Abstract

Employees‟ turnover intention is a major problem facing the banking industry in Nigeria especially in this post-consolidation era. However, earlier studies on employees of post-consolidation banks in Nigeria paid less research attention to this negative job attitude. In particular, little research attention was paidto the influence of the job stress, and emotional intelligence on turnover intention among bank employees in Nigeria. This present study therefore investigated the influence of job stress and emotional intelligence on turnover intention among post-consolidation bank employees in Nigeria. A total of 215 bank employees (106 males; 109 females) from 4commercial banks in Lagos, Nigeria whose ages ranged from 26 to 55 with mean age of 19 years (SD = 3.19) participated in this study.Validated scales were used for data collection. Multiple regression analysiswas used for data analysis. The result revealed a significant influence of job stress on turnover intention among bank employees. Furthermore, the findings of this study showed that emotional intelligence had a significant influence on turnover intention. Finally, the results revealed a joint influence of job stress and emotional intelligence on turnover intentionTherefore, management and human resource personnel of various post-consolidation banks in Nigeria should design intervention strategies using the variables implicated in this study to reduce turnover intention among their employees.