THE EXTENT OF THE APPLICATION OF QUALITY MANAGEMENT STANDARDS IN JORDANIAN UNIVERSITY LIBRARIES FROM THE POINT OF VIEW OF THEIR EMPLOYEES

Abstract

The aim of the study is to identify the concept and the application of total quality management of Jordanian University libraries and understand the causes, reasons and justification for its application and to work in building measurement tool to identify the requirements of the application, and check the tool validity and applicability in university libraries.
The study community consisted of all the (720) employees who work in the (29) University libraries of Jordanian universities.
The study sample consisted of all (162) employees in the Jordanian governmental and private university libraries in Irbid governorate.
The results of the statistical analysis carried out by researchers in order to answer the questions of the study shows that the arithmetic averages to the estimation of the study sample members to study tool as a whole in all areas that the degree of application of total quality management in university libraries was (medium), where the highest degree of awareness of employees (medium) and the lowest in training a (low). The researchers attribute this result to lack of specialists in the field of quality management particularly quality management in libraries in the university libraries. The study recommends:
Develop of the university libraries through the introduction of total quality management in the management, as well as to establish information systems based on using modern techniques.
Reconsideration of the traditional means of evaluating employees, and orientation towards evaluation depending on quality and academic development for workers, the study recommends preparing qualified and trained cadre in applying total quality management, through workshops, courses and missions and learn about the experiences of others.