EFFECTIVENESS DEGREE OF ADMINISTRATIVE PROCEDURES ADOPTED IN HANDELING THE VIOLATION OF THE STUDENTS SITTING FOR GENERAL SECONDARY CERTIFICATE EXAM AS PERCEIVED BY THE HEADS OF HALLS AND CONTROLLERS

Abstract

This study aimed at recognizing the degree of administrative procedures effectiveness adopted in treating the violation by the students sitting for the General Certificate Secondary Exam as perceived by the halls heads and the controllers. They study aimed at determining the impact of (gender, experience and position) variables on the degree of sample responsiveness. The sample consisted of 147 controllers and 33 hall heads. The researchers developed a questionnaire of 48 items. After the instrument was verified against reliability and stability it was distributed over the sample members. The study found several results, mainly that the total estimation of the administrative procedures effectiveness adopted in treating the violation by the students sitting for Secondary Certificate Exam as perceived by the hall heads and controllers was high. The value of arithmetic mean was 3.96, while results showed no statistically significant differences (α≤0.05) attributed to the variable of experience in terms of penalty of cancellation of the test of a student in one subject during check phase, where the differences were in favor to the experienced (>10 years) persons.