THE ROLE OF STRATEGIC HUMAN RESOURCE MANAGEMENT AT JORDANIAN BANKING SECTOR THROUGH IMPLEMENTATION TOTAL QUALITY MANAGEMENT (TQM)

Abstract

The present study aimed to identify the reality of strategic human resources(SHRM) and total quality management(TQM) at Jordanian bank sector , the study also examines the relation between SHRM and TQM in Jordanian banking sector, also this study aimed to identify some important aspects of SHRM components and total quality dimensions.
The study sample consist of (120) human resource managers and quality managers , in order to answer the study questions and hypotheses , the researcher developed questionnaire to measure SHRM practices like (selection ,training ,evaluation , and compensation …) and TQM dimensions. some statistical techniques were used for testing the hypotheses and answering the study questions . The present study revealed the following findings:
1- There is statistical significant correlation at the level of significance (p≤0.05) in strategic human resources and total quality management.
2- the commercial banks are applying total quality management.
3- the commercial banks are applying strategic human resources management.
4- There is no statistical significant impact at the level of significance (p≤0.05) of demographic factors (age, educational level, job and experience) in strategic human resources management.
5- There is no statistical significant impact at the level of significance (p≤0.05) of demographic factors (age, gender, educational level, job and experience) in TQM dimensions.