Personnel Evaluation Process for Employees of State Administrative Institutions

Abstract

Nowadays, the greatest proportion of any economy is comprised of services rather than goods, therefore enterprises are interested in optimising the use of resources, while customers increasingly focus on the quality of customer service. In a special way, it may be also attributed to state administrative institutions, the customer service of which is directly associated with the state’s prestige and the meaningful achievement of the state’s strategic goals. However, a personnel evaluation process and the organisation of it for employees of state administrative institutions is subordinated to the state’s strategic goals and regulated by a relatively broad range of legal documents. Such considerations indicate that the research problem is urgent at national and municipal levels. The research aim is to examine a personnel evaluation process for employees of state administrative institutions in order to identify possibilities to enhance the evaluation process. The specific research tasks are as follows: 1) to summarise the theoretical aspects of a personnel evaluation process; 2) to examine the personnel evaluation process for employees of state administrative institutions in Latvia. The research employed the following methods: monographic, descriptive, analysis and synthesis, as well as abstract analysis and logical construction.