UTULU, Anthony U. The Effect of Immigrant Customer Service Representatives’ (ICSRs) Accents on Customers’ Experience and Satisfaction. European Scientific Journal, ESJ, [S. l.], v. 18, p. 542, 2023. Disponível em: https://test.eujournal.org/index.php/esj/article/view/16896. Acesso em: 19 apr. 2025.