UTULU, Anthony U. The Effect of Immigrant Customer Service Representatives’ (ICSRs) Accents on Customers’ Experience and Satisfaction. European Scientific Journal, ESJ, [S. l.], v. 19, n. 20, p. 66, 2023. DOI: 10.19044/esj.2023.v19n20p66. Disponível em: https://test.eujournal.org/index.php/esj/article/view/17033. Acesso em: 19 apr. 2025.