KOLIS, Karel; JIRINOVA, Katerina. DIFFERENCES BETWEEN B2B AND B2C CUSTOMER RELATIONSHIP MANAGEMENT. FINDINGS FROM THE CZECH REPUBLIC. European Scientific Journal, ESJ, [S. l.], v. 9, n. 10, 2014. DOI: 10.19044/esj.2013.v9n10p%p. Disponível em: https://test.eujournal.org/index.php/esj/article/view/2453. Acesso em: 19 apr. 2025.