ISMAJLI, Ali; HYSI - PANAJOTI, Vjollca; FEJZA, Labeat E.; ISMAJLI, Diellza A.; FEJZA, Ejup. CONSUMER SATISFACTION AND CUSTOMER LOYALTY IN THE SERVICES SECTOR: A CASE STUDY OF BKT BANK- PRISHTINA, KOSOVO. European Scientific Journal, ESJ, [S. l.], v. 10, n. 1, 2014. DOI: 10.19044/esj.2014.v10n1p%p. Disponível em: https://test.eujournal.org/index.php/esj/article/view/2563. Acesso em: 16 apr. 2025.