VERNA, Ida. THE QUALITY FUNCTION DEPLOYMENT AND THE CUSTOMER SATISFACTION. THE CASE OF UNIVERSITIES. European Scientific Journal, ESJ, [S. l.], v. 10, n. 10, 2014. DOI: 10.19044/esj.2014.v10n10p%p. Disponível em: https://test.eujournal.org/index.php/esj/article/view/4022. Acesso em: 17 apr. 2025.