MAVIS DAH, Helen; DUMENYA, Arnold. Investigating Customer Feedback Channels in the Hotel Industry: the Case of Ho – Ghana. European Scientific Journal, ESJ, [S. l.], v. 12, n. 26, p. 353, 2016. DOI: 10.19044/esj.2016.v12n26p353. Disponível em: https://test.eujournal.org/index.php/esj/article/view/8081. Acesso em: 18 apr. 2025.