KARASOY, Hasan Alpay. Quality Management in Turkish Public Management: Challenges and Benefits. European Scientific Journal, ESJ, [S. l.], v. 14, n. 5, p. 11, 2018. DOI: 10.19044/esj.2018.v14n5p11. Disponível em: https://test.eujournal.org/index.php/esj/article/view/10482. Acesso em: 18 apr. 2025.