SAMUDRO, Andreas; SUMARWAN, Ujang; YUSUF, Eva Z.; SIMANJUNTAK, Megawati. Perceived Quality and Relationship Quality as Antecedents and Predictors of Loyalty in the Chemical Industry: A Literature Review. European Scientific Journal, ESJ, [S. l.], v. 14, n. 28, p. 173, 2018. DOI: 10.19044/esj.2018.v14n28p173. Disponível em: https://test.eujournal.org/index.php/esj/article/view/11386. Acesso em: 18 apr. 2025.