Bouhlal, Hind, and Noureddine Belahcen. “The Influence of Conversational AI on Consumer Behavior and Counterfactual Thinking: A Systematic Review”. European Scientific Journal, ESJ 37 (January 20, 2025): 221. Accessed April 18, 2025. https://test.eujournal.org/index.php/esj/article/view/19016.