Masoud, Emad Y., and Tahreer Abu Hmeidan. “THE EFFECT OF PERCEIVED WORK ENVIRONMENT ON FRONTLINE EMPLOYEES’ SERVICE RECOVERY PERFORMANCE: THE CASE OF FOUR AND FIVE STAR HOTELS IN JORDAN”. European Scientific Journal, ESJ 9, no. 11 (April 30, 2013). Accessed April 20, 2025. https://test.eujournal.org/index.php/esj/article/view/971.